| AIRLINES Aer Lingus, Jernbanegade 4 (tel 33 12 60 55); Air France,
2nd floor, Ved Vesterport (tel 33 13 76 76); Alitalia, Vesterbrogade 6d
(tel 33 36 93 69); Austrian Airlines, Vester Farimagsgade 6 (tel 33 32
16 37); British Airways, Rådhuspladsen 16 (tel 80 20 80 22); Finnair,
Nyropsgade 47 (tel 33 36 45 45); Icelandair, Vester Farimagsgade 1 (tel
33 12 33 88); Lithuanian Airlines,
Copenhagen Airport (tel 32 52 81 50); LOT, Vester Farimagsgade 21 (tel
33 14 58 11); Lufthansa & SAS, Hammerichsgade 1-5 (tel 70 10 20 00);
Swissair, Vester Farimagsgade 6 (tel 33 32 16 37).
AIRPORT INFORMATION tel 32 31 32 31; information on arrivals and
departures is also shown on teletext on DR1.
ATMS Nearly all ATMs in Copenhagen take Visa, Mastercard and Maestro-marked
bankcards.
BANKS AND EXCHANGE Exchange bureaux offer better rates for changing
money than banks. Central bureaux include American Express, 3rd floor,
7a Nørregade (Mon-Fri 9am-5pm, Sat 9am-2pm); Forex, Vesterbrogade 28 (Mon-Fri
10am-6pm) and Central Station (daily 8am-9pm); The Change Group, Nyhavn
35 (daily 10am-6pm) and Frederiksberggade 5 (Mon-Thurs 9am-8pm, Fri &
Sat 9am-9pm, Sun 10am-6pm). In an emergency there are a number of 24hr
currency-exchange machines, though rates are poor. Machines can be found
at: Arbejdernes Landsbank, Vesterbrogade 5; Den Danske Bank, Central
Station; Jyske Bank, Vesterbrogade 9; Unibank, Axelborg Torv 35 and
Rådhuspladsen.
CAR PARKING A pay-and-display system operates on the city's streets,
with rates varying depending on which colour-coded zone you are in.
Stretching out from the city centre, the zones are red (20kr per hour),
yellow (12kr), green (9kr), blue (5kr) and white (free). Each pay-and-display
meter has a map on it detailing the extent of each zone. "STOPFORBUD"
means no stopping, whilst "PAKERING
FORBUDT" means no parking unless a time limit is displayed. It's
usually easy to find street parking space, but note that your car will
be towed away if you overstay or park where you shouldn't. Downtown car
parks are thin on the ground: there's a handy one at the Statoil petrol
station on Israel Plads, (12kr for 1hr, 65kr per day), and another
attached to the Q8 station near Vesterport Station at Nyropsgade 42
(7-10kr per hour, 55kr per day).
CAR RENTAL Avis, Kampmannsgade 1 (tel 33 15 22 99); Europcar,
Gyldenløvesgade 17 (tel 33 11 62 00); Hertz, Ved Vesterport (tel 33 17
90 20).
CREDIT CARDS Strangely for a Western European capital, the chance to
flex your plastic is limited. Supermarkets, many bars, cafés, smaller
shops and some restaurants don't accept either Visa or Mastercard - many
only take the local Dankort card.
DENTIST Tandlægevagten, Oslo Plads 14 (tel 35 38 02 51). Open for
emergencies (Mon-Fri 8-9.30pm, Sat & Sun 10am-noon). Be prepared to pay
at least 150kr on the spot.
DISABLED VISITORS Provision for disabled visitors throughout Denmark
is excellent, and public transport and most museums and many hotels are
wheelchair accessible. The Danish Tourist Board, Vesterbrogade 6d (tel
33 11 14 15) publish a free and full list of accessible places
throughout Copenhagen.
ELECTRICITY The Danish electricity supply runs at 220-240V, 50Hz AC;
sockets generally require a two-pin plug. Visitors from the UK will need
an adaptor; visitors from outside the EU may need a transformer.
EMAIL AND INTERNET ACCESS There are a few good Internet cafés around
the centre of Copenhagen (most include free coffee in their rates):
Cyber Space Net Café, Jagtvej 55, Nørrebro (open 24hr; 10-15kr per hour;
tel 35 83 11 45); Drop Zone, Frederiksborggade 41, Frederiksborg (Mon-Fri
noon-midnight, Sat & Sun noon-8am; 20kr per hour; tel 33 93 68 88);
GameStation Øst, Strandboulevarden 151, Østerbro (daily noon-midnight,
Fri & Sat until 8am; 35kr per hour; tel 35 43 97 96); GameStation Vest,
Vesterbrogade 115, Vesterbro (daily noon-midnight, Fri & Sat until 8am;
35kr per hour; tel 33 25 97 96); NetPoint Royal, inside the SAS Royal
Hotel, Hammerichsgade 3, Indre By (Mon-Fri 9am-10pm; 20kr per hour; tel
70 22 10 08). There's a free Internet service at the Use It office on
Rådhusstræde and at Hovedbiblioteket, Krystalgade 15-17 (Mon-Fri
10am-7pm, Sat 10am-2pm) - you'll need to book in advance for both.
EMBASSIES Australia, Strandboulevarden 122 (tel 39 29 20 77); Canada,
Kristen Bernikows Gade 1 (tel 33 48 32 00); Finland, Skt Annæ Plads 24 (tel
33 13 42 14); Germany, Stockholmsgade 57 (tel 35 45 99 00); Ireland,
Østbanegade 21 (tel 35 42 32 33); New Zealand, c/o the UK embassy;
Norway, Amaliegade 39 (tel 33 14 01 24); Sweden, Skt Annæ Plads 15a (tel
33 36 03 70); UK, Kastelsvej 40 (tel 35 44 52 00); USA, Dag
Hammerskjölds Allé 24 (tel 35 55 31 44).
EMERGENCIES tel 112 for police, fire or ambulance. There are police
stations at Halmtorvet 20 (tel 33 25 14 48) and Store Kongensgade 100 (tel
33 93 14 48), as well as Central Station.
HEALTH tel 112 for medical emergencies. The local emergency
department is at Rigshospitalet, Blegdamsvej 9 (tel 35 45 35 45), with
free treatment for EU and Scandinavian nationals, though citizens of
other countries are unlikely to have to pay. If you need a doctor, call
33 93 63 00 (Mon-Fri 8am-4pm) and you'll be given the name of one in
your area; outside these hours, call 38 88 60 41, unless you're in
Christianshavn, in which case call tel 32 84 00 41. Doctors' fees range
from 120kr to 350kr, to be paid in cash. If you're a
UK national and you have an E111 form, you can claim back doctors'
fees and charges for medicine from the local health department. You'll
need to produce the relevant receipts and your E111 - they're available
from any UK post office, where you should get your copy stamped and
validated before travel.
LATE-OPENING SHOPS The supermarket at Central Station is open daily
from 8am until midnight.
LAUNDRY Central places to do washing include: Alaska Vask & Rens,
Borgergade 2; Møntvask, Istedgade 29; Quickvask, Istedgade 45; and
Vasketeria, Dronningensgade 42. An average load costs about 40kr.
LEFT LUGGAGE The DSB Garderobe office downstairs in Central Station
stores luggage for 20kr per item per day and has lockers for 25-35kr per
day. There are also lockers (same price) in the InterRail Centre in
Central Station and at Use It, Rådhusstræde 13.
LIBRARIES Hovedbiblioteket, Krystalgade 15-17, (Mon-Fri 10am-7pm, Sat
10am-2pm), is the main city library and stocks some English-language
books, magazines and newspapers. Huset, Rådhusstræde 13, also has a very
well-stocked reading room, with international magazines and newspapers.
LOST PROPERTY The police department's lost property office is at
Slotherrensvej 113, Vanløse (tel 38 74 88 22). For items lost on a bus,
contact the bus information line (tel 36 13 14 15); lost on a train, the
DSB office at Central Station (tel 33 16 21 10); lost on a plane,
contact Kastrup Airport (tel 32 31 32 31).
NEWSPAPERS AND NEWS IN ENGLISH Overseas newspapers are sold at the
Magasin du Nord department store, the stall on the eastern side of
Rådhuspladsen, and some newsagents along Strøget. Also check any of the
newsagents in Central Station, which stock a large range of foreign
newspapers and magazines. News in English is broadcast on Radio Denmark
1062MHz medium wave (Mon-Fri at 8.40am, 11am, 5.10pm & 10pm). The BBC
World Service can be picked up on short wave 6195KHz, 9410KHz and
12,095KHz; you may also be able to pick up BBC Radio 4 on long wave
198Mhz.
PHARMACIES Steno Apotek, Vesterbrogade 6C (tel 33 14 82 66) and
Sønderbro Apotek, Amagerbrogade 158 (tel 32 58 01 40) are open 24 hours.
POST OFFICES The main office is at Tietgensgade 35-39, right behind
Central Station (Mon-Fri 11am-6pm, Sat 10am-1pm) and there's another
office inside Central Station (Mon-Fri 8am-10pm, Sat 9am-4pm, Sun
10am-4pm). Poste restante not addressed to a named post office is sent
automatically to the main office. Postal rates for items up to 20g are
4.50kr to EU countries, 5.50kr elsewhere; items up to 100g cost 13kr to
EU countries, 18kr elsewhere. To send a telegram, phone 122 (information
168).
PUBLIC HOLIDAYS New Year's Day; Maundy Thursday; Good Friday; Easter
Sunday; Easter Monday; Common Prayer Day (fourth Friday after Easter);
Ascension Day (fifth Thursday after Easter); Whit Sunday and Whit Monday
(seven weeks after Easter); Constitution Day (June 5); Christmas (December
24-26). Most shops and businesses are closed on these days, and
transport services are reduced.
TAX A luxury tax, MOMS, of 25 percent is added to many goods. Non-EU
citizens can claim a refund at the airport provided you fill out the
correct form at the point of purchase.
TELEPHONES There are plentiful well-maintained public telephone boxes
throughout the city. Coin-operated phones require two 1kr coins to make
a connection; phonecards can be bought from post offices in 20kr, 50kr
and 100kr denominations. If you take your UK mobile phone you can choose
one of four local Danish networks. Telia are currently the cheapest (roughly
22p/min to the UK and 15p/min to call within Copenhagen - similar to
charges from phone boxes). Before you travel you will need to contact
your UK network provider to have any international blocks removed. Most
importantly, remember that for any call you receive whilst on a foreign
network you will be charged at about £1 a minute.
TIME Denmark is one hour ahead of GMT, six hours ahead of US Eastern
Standard Time, and nine ahead of US Pacific Standard Time.
TRAVEL AGENTS KILROY Travels, Skindergade 28 (tel 33 11 00 44), have
good general information on travelling around Denmark, the rest of
Scandinavia and Europe. DFDS Seaways, Skt Annæ Plads 30 (tel 33 42 33
42) provide information on various car ferry services from Denmark,
whilst the DSB Rejsebureau at the Central Station (tel 33 14 11 26) has
information on train services.
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